Pune Metro-Extracting UX Insights
Transcending transportation into a holistic user experience

Guess what?
I'm absolutely in love with the new Pune Metro – a fantastic addition to my beautiful city! It's not just a super clean and safe way to get around; it's also like a mini social experiment. Picture this: folks from all corners of the country, different walks of life, all bundled up in one coach. You've got people with their heads tilted in all sorts of directions, hooked on smartphones, tablets, laptops, or lost in a good book. And then there are these lively groups chatting away about everything from office drama to random gossip.

So, here are some cool lessons I've picked up from my Pune Metro adventures!
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1. Automatic ticket vending machines to avoid chaos:

Installing automatic ticket vending machines reduces the potential for chaos and long queues at manual counters. This self-service option streamlines the ticketing process, making it more efficient and convenient for passengers. By leveraging technology to simplify ticketing, the metro system enhances the overall user experience and minimizes unnecessary delays or frustrations for users.

2. Escalator handrests colored as per metro lines:
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Coloring escalator handrests according to metro lines serves as a visual cue for passengers. This not only adds a touch of aesthetic appeal but also aids wayfinding. By associating colors with specific lines, passengers can quickly identify their route, minimizing confusion and potential mistakes. This demonstrates an understanding of user needs and the importance of clear visual communication in guiding passengers through the metro system.

Aqua Line

Purple Line

3. Security Check-in gates

The presence of security check-in gates contributes to the safety and security of passengers, which is a crucial aspect of user experience. Knowing that there are measures in place to ensure their safety enhances passengers' confidence in using the metro system. This demonstrates a user-centric approach that prioritizes the well-being and peace of mind of passengers during their journey.

4. Metro rails and handholders colored as per lines:

Coloring metro rails and handholders in line with metro routes reinforces the visual guidance provided to passengers. The consistent use of colors creates a cohesive and easily navigable system. This design choice not only helps passengers who may be unfamiliar with the metro system but also enhances the overall user experience by reducing the likelihood of errors or confusion.

5. Security warning before gate closings:
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Issuing security warnings before gate closings is a proactive measure that helps passengers avoid inconveniences and delays. This demonstrates consideration for passengers' time and provides a sense of control over their journey. Clear and timely communication about gate closings contributes to a smoother and more user-friendly experience, preventing frustration and ensuring that passengers can navigate the metro system efficiently.

6. Special arrangements for differently-abled people with wheelchairs:

This user-centric approach ensures that the metro system is accommodating to a diverse range of passengers, promoting a sense of equality and fairness in the overall user experience.

7. Clock and screens showing upcoming metros:

This feature is especially valuable for users who need to plan their journeys or make quick connections. By providing clear and timely information, the metro system enhances the overall user experience and reduces potential stress for passengers.

8. Special arrangements for women:

Enhanced security measures, recognizes the unique needs and concerns of female passengers. This fosters a sense of safety and comfort, contributing to an inclusive and welcoming user experience for all passengers, regardless of gender.

9. Clean and hygienic washrooms:

This reflects an understanding of passengers' needs beyond transportation, recognizing that a positive user experience extends to the amenities and facilities available within the metro stations

10. Dustbins to keep metro stations clean:

Providing easily accessible dustbins at metro stations contributes to a positive user experience by maintaining cleanliness.A clutter-free and tidy space also reduces potential safety hazards and ensures a pleasant journey for passengers.

11. Guidance screens and maps inside metro trains:

Incorporating guidance screens and maps within metro trains helps passengers track their progress during the journey. By providing real-time information, the metro system enhances the overall user experience.

Unique Fact: India's largest underground metro station

Civil Court Metro Station- Interchange station

This architectural design is to transfers between underground and overground lines, minimizing confusion and making the interchange process smoother.

Thank You!